Refund and Returns Policy for Loliglo Creative – Effective 28/11/2023

Thank you for shopping at Loliglo Creative. We are committed to providing quality art and craft products, and your satisfaction is our priority. Please review our refund and returns policy:

1. Physical Products:
   Returns: – We accept returns for physical products within 30 days of the delivery date. – To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. 
   Refunds: – Upon receiving the returned item, we will inspect it and notify you of the status of your refund. – If approved, the refund will be processed to the original method of payment.
   Damaged or Defective Items: – If you receive a damaged or defective item, please contact us at returns@loliglocreative.com within 7 days of delivery. Include photos and a description of the issue for prompt assistance.
2. Digital Products:
   Refunds: – Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges for digital items.
3. Return Process:

• To initiate a return, please contact our customer support at returns@loliglocreative.com for instructions.
• Customers are responsible for return shipping costs for physical products.

4. Exclusions:

• Custom or personalised items are exempt from being returned unless they arrive damaged or defective.

5. Cancellations:

• Orders for physical products can be cancelled within 24 hours of purchase. Digital product purchases cannot be cancelled.

6. Contact Information:

• For any questions or concerns regarding returns, contact me..

7. Changes to Policy:

• We reserve the right to modify this refund and returns policy. Changes will be effective immediately upon posting on our website.

By making a purchase, you agree to the terms of this refund and returns policy. We appreciate your understanding and value your business.